● Handle customer inquiries as the first point of contact, answering phones and providing prompt and professional responses regarding our products and services.
● Process orders and schedule services.
● Manage email and email orders, ensuring all details are correctly recorded.
● Handle billing and payment matters.
● Customer issue resolution handling customer complaints efficiently and professionally.
● Engage with customers to understand their needs and provide product recommendations, ensuring the successful closure of sales deals.
● Work with the office manager and other team members to ensure smooth communication and efficient operations, addressing any gaps in service or scheduling.
● Maintain a detailed record of customer interactions, orders (including email orders), and service updates, using company software, and contribute regular reporting on Service Core.
